16 May 2018

Full-Time Workforce Scheduler & Planner – Sourcing Department ghsppc

Global Headstart Specialist, Inc. – Posted by jmgbubbles Anywhere

Job Description

Email your resumé to: [email protected]
For inquiries, call 0917-804-9027
Look for Vanessa

Qualifications:
● At least high school graduate
● At least 6 months’ worth of experience as a BPO Workforce Scheduler or Planner is required
● Well-versed in creating and translating raw data into useful/informative reports
● With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
● Applicants must be willing to work in Taguig.
● Flexible and willing to work in shifting schedules
● Can start ASAP

Roles and Responsibilities
● Managing the day to day forecasting and scheduling for specified accounts
● Ensure goals are met through forecast modeling, collaborative planning, and effective communication.
● Oversee and maintain the workforce management platform utilized for forecasting and scheduling
● Establishes a statistical baseline forecast for all departments
● Provides clear communication of the forecasted workload, changes, assumptions, inputs, and etc. to the Senior Leadership team
● Formulate recommendations based upon analysis, data, and input from users and departmental management
● Appropriately forecast and account for growth due to seasonal variations and special events
● Gathers data to understand the key drivers of volume (lead and marketing forecast, outbound call volume) and incorporate into forecasting and planning
● Identifies and researches service level risks for problem resolution and management notification
● Leads in the effort of building staffing strategies that support multi-site, multi-skilled student contact centers
● Assist with training of staff on Workforce management policies and procedures
● Responsible for updating statistical info into WFM modeling software
● Maintain reports on workforce
● Works closely with WFM Manager in developing modeling scenarios for all department supported
● Maintains a close working relationship with all departmental leadership team in developing staffing strategies
● Responsible with assisting the WFM Manager in training and supporting new WFM team members

Job Categories: Call Center / BPO. Job Types: Full-Time. Salaries: 12,000-18,000.

Job expires in 30 days.

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