19 Jun 2017

WFM Team Leader

Job Description

Position: WFM Team Leader
Location: Pasay
Salary: Php 45,000 – 48,000 monthly
FTE: 1
Start date: Flexible
Job category: Management

Key Responsibilities:
Manage a team of Workforce Specialists (WFS) and Real Time Adherence Analysts (RTA).
Ensure each WFS and RTA understands and meets his or her required tasks, objectives as well as oversee employee policy/handbook adherence, conduct and performance.
Writing employee performance evaluations, delivering annual merit reviews and performing other administrative tasks as required/assigned.
Working with the Recruitment Team in hiring qualified candidates for the WFM Team; including the conduct of interviews.
Oversee execution of established WFM practices; ensuring delivery of required forecasts, schedules, reports and manage change requests.

Bachelor’s degree holder, preferred.
At least one (1) year experience in managing and leading a team, preferred.
At least three (3) years of Workforce Management (Scheduling or Real Time Adherence) experience in a BPO/ITO environment.
High aptitude in numeracy and analytics.
Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access.

For Interested Candidates you may send a copy of your resume to the email below:

You may contact us through:
(02) 932 09 63 / 0916 317 5513

Visit our website and Facebook group:
https://jkmanpower.jp-network-e.com/ or https://www.facebook.com/jkrecruitment/

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