16 May 2018

Full-Time Operations Communication Coach – Full Time Employment ghsppc

Global Headstart Specialist, Inc. – Posted by jmgbubbles Anywhere

Job Description

Email your resumé to: [email protected]
For inquiries, call 0917-806-8034
Look for Marifi

Qualifications:
● Minimum of 1 year work experience as an Operations’ Communication or Quality Coach
● Must have above average English language communication skills
● Must be flexible with changes
● Must be willing to work in shift edules
● Applicants must be willing to work in Taguig
● Can start ASAP

Roles and Responsibilities
● Monitor calls on the operations floor and provide coaching and feedback to customer service executives on the floor so as to improve their communications skills
● Conduct voice coaching activities on the operations floor to maximize the effectiveness of training through call monitoring, providing feedback, and conduct coaching sessions
● Conduct limited training delivery in a classroom to reinforce training sessions
● Liaise with the senior management on the operations floor for training sessions
● Identify areas of improvement with individual agents and coach them to improve their skills
● Understand the training requirements for the process and conduct training sessions accordingly
● Develop training modules and customize them as per client requirements
● To be well aware of company’s policies and procedures
● To be able to conduct coaching for both ‘one to one’ and ‘one to many’ sessions
● To have clear understanding of the functioning and hierarchy of each department.
● Understand specific client requirements for each operation
● Deliver the required voice & communication coaching efficiently
● Fulfill client needs in terms of voice & accent training and customer service skills consistently the WFM Manager in training and supporting new WFM team members

Job Categories: Call Center / BPO. Job Types: Full-Time. Salaries: 12,000-18,000.

Job expires in 30 days.

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