20 Jul 2021

Full-Time Mandarin CSR in Clark Pampanga

Job Vacancy Phil – Posted by Send CV to jobvancacyphil@gmail.com  Clark Pampanga

Job Description

 

Please send your resume to jobvacancyphil@gmail.com
0945-741-0492

 

Mandarin CSR in Clark Pampanga

Minimum requirements:
-Applicants must be willing to work and relocate to Clark, Pampanga.
-Applicants must be a Filipino citizen or have a relevant residence status
-High School Diploma/GED required (College Degree is preferred)
-Preferably with Travel/airline background acquired from a job experience in a Contact Centre, airport or any related
-Knowledge of contact centre operations
-Training in Sabre reservation and ticketing is a plus
-Fluent in written and spoken Mandarin and Good English communication skills
-Strong analytical and problem-solving skills
-With the basic technical skills—able to navigate through computer and web application with ease
-Good interpersonal skills with positive, empathetic, and upbeat personality
-Willing to work and transfer in Clark Pampanga

Key Responsibilities and Accountabilities
-Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
-Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
-Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
-Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
-Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
-Maintain data protection and confidentiality for both staff and customers.
-Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)

Please send your resume to jobvacancyphil@gmail.com
0945-741-0492

 

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Thank you

#mandarin
#bpo
#csr
#customerservice
#bilingual
#multilingual
#hiring
#job
#jobhiring
#jobopening

How to Apply

  Please send your resume to jobvacancyphil@gmail.com 0945-741-0492   Like our page for job updates! Facebook: https://www.facebook.com/jobvacancyphilpage Linkedin: https://www.linkedin.com/company/job-vacancy-phil   Spread the word! DIRECT HIRE Thank you #mandarin #bpo #csr #customerservice #bilingual #multilingual #hiring #job #jobhiring #jobopening

Job Categories: Call Center / BPO. Job Types: Full-Time. Job Tags: mandarin.

Job expires in 19 days.

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