10 Jun 2021

Full-Time Japanese Technical Support Engineer

J-K Network Services – Posted by JK Network Mandaluyong City

Job Description

Company Profile:

a BPO leading provider of cloud contact center software.

 

POSITION: Japanese Technical Support

INDUSTRY: BPO Company

LOCATION: Mandaluyong City

SALARY: Php 65,000

 

BENEFITS:

  • 13th month Pay
  • Government-mandated benefits (SSS, PhilHealth, Pag-ibig)
  • Retirement Plan
  • Life insurance
  • HMO 

* With Allowance

* Open to JLPT N1 – N3 Passer / level

* They can provide Laptops or Equipments

 

Requirements:

  • Graduate of any IT courses
  • Open for Undergraduates but with Strong related work Experiences as Technical Support Representative
  • Open to JLPT N1 – N3 Passer or level
  • Proficient in using Microsoft Office Applications (Excel, Word, PowerPoint, Visio, etc.)
  • With experience of Network troubleshooting.
  • Excellent verbal and written communication skills both Japanese and English
  • With knowledge of Networking theories and protocols such as TCP/IP and the OSI Model is an advantage

 

Responsibilities:

  • Responsible to implement, troubleshoot and support the call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
  • Providing direct support to premium support customers as well as handling all escalated software related inquiries from customers, business partners and vendors.
  • Answering incoming calls, responding to customer emails and resolving escalated problems.
  • Identifies underlying causes of a problem, including problem identification and classification.
  • Proactively do trend analysis in an attempt to offer preventative solutions and eliminate recurring problems.
  • Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.

 

Interview Process:

  • Paper screening
  • HR Initial Interview
  • Panel Interview
  • Final Interview

How to Apply

You may send your resume to japaneseprofession@gmail.com / japaneseprofession@gmail.com You may also contact us to the following: Mobile: 09176381854 Landline: 8245 2829 Skype: live:jknetworkjobs Please look for Ms Arcy Visit our website for more Japanese Job openings. J-K Network Services https://jknetwork-jobs.com/register

Job Categories: Computer / IT. Job Types: Full-Time.

Job expires in 20 days.

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