14 Sep 2021

Full-Time Japanese Service Desk Operations Manager (Earn up to P 150,000)

J-K Network Services – Posted by Acel of J-K Anywhere

Job Description

Company Profile:

One of the top and largest IT Companies from Japan that Offers a wide range of software products and services. 

Position:                      Japanese Service Desk Operations Manager (Earn up to P 150,000)
Industry:                    Japanese IT Company
Location:                    Cebu/BGC, Taguig
Salary:                         P100,000-P150,000
Work Schedule:         Shifting with 2 days off

Benefits:

  • Medical Benefits
  • Clothing allowance
  • Food allowance
  • Performance Bonus
  • Leaves convertible to cash
  • Life Insurance coverage
  • Open for phone interview
  • Free relocation assistance

Responsibilities:

  • Maintain good customer relationships and satisfaction.
  • Report issues and provide corresponding actions or solutions
  • Work with Operations Managers to meet the goals and achievement of the company
  •  Explain and operate capacity and target together with the customer ensuring compliance to agreed goals
  • Provide management reports on operations, escalating issues as required and proposing process improvements
  • Participate in standardization programs in the organization
  • Ensure that all customer concerns are understood and provide resolution
  • Ensure proper coverage is maintained by support teams to customer deliverables
  • Characterize and control technical support policies and procedures.

Requirements:

  • Filipino fluent in both Japanese and English
  • Graduates or Undergraduates with good background
  •  Preferably with work experience in BPO
  • At least 3 years managerial/Leadership experience
  • JLPT N1 Passer
  • A leader and a team player at the same time
  •  Has strong delivery and people management skills
  •  Able to cope and thrive in a fast-paced and diverse environment
  • With good communication, negotiation and facilitation skills.

Recruitment Process: 

  • HR interview
  • Exam – Nihongo Language Assessment
  • Manager’s Final Interview
  • HR Head

How to Apply

For interested applicants you may send your resume to japanesejobs@jp-network-e.com Contact us through: Mobile numbers: Globe: 0917-638-1894 Sun: 0932-461-0812 Landline: (02) 8245 2829 Skype: live:jknetworkjobs Kindly look for: Acel

Job Categories: Admin / HR. Job Types: Full-Time.

Job expires in 21 days.

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