• Process calls to effectively meet customer needs within established productivity goals and turnaround times
• Follow established guidelines in providing customers accurate information using various system tools.
• Meet the service, quality and quantity standards set by Management
• Update client information on the system as required
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
• Network throughout the organization to engage supporting units in delivering solutions
QUALIFICATIONS:
Must be BS graduate / 2-yr vocational course graduate or at least 2 years in college.
Must have strong sense of customer service.
Fresh graduates and shifters from other industries are welcome to apply
Accepts Nursing graduates with at least 1 year experience in Call Center Industry.
Must have good comprehension skills.
Must have the ability to withstand call center pressure.
Must be willing to work in Cubao, Quezon City area and on shifting schedules.
Must be willing to start IMMEDIATELY!!!
Call center experience is an advantage, but not required.
Interested applicants are encouraged to send their application online to:
STARGROUP EXECUTIVE SEARCH
Email Address: bert.stargroup@hotmail.com
Contact Numbers; 0917-8217827, 0918-9850616 or 280-4712
Applicants sending resume through email must indicate:
Applicant for Customer Contact Specialist as subject.
Skills Required:
Employment type:
Full Time
Salary Range:
Negotiable
Other Information
Degree:
Associate (2 year course)
Experience (year):
Unspecified
Job Location:
Cubao, Quezon City - Metropolitan Manila - Philippines
Address:
Unit 2F-49A Makati Palm Towers, Phase II, St. Paul Road, San Antonio Village, Makati City
How to Evaluate a Job Offer - ( - 02/19/2011) You've spent the last few months answering help wanted ads, visiting recruiters, and networking. You've sent out your resumes and gone on a bunch of interviews. And now the moment you've been waiting for is here.
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