Professionally handle high volume incoming inquiries from customers both inbound and outbound.
Resolve customer issues via one call resolution guidelines and/or escalated process.
Meet or exceed company and client performance metrics.
Maintain a balance between company policy and customer benefit in decision making.
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
Responsible for call disposition or compiling and generating reports as required.
Possess an ability to work in an independent fashion and with little supervision.
Can adapt easily to a dynamic environment.
Gathers information to effectively collect and resolve outstanding accounts.
Maintains database/systems by entering, updating, and retrieving data, as well as formatting and generating reports.
Assists in resolution of outstanding balance problems from past due accounts.
Responds to inquiries from customers and/or internal representatives in the achievement of account resolution.
Flexible to changes and has sense of urgency
Time Management Skills
Communicate with customers over the phone, by e-mail, or regular mail correspondence.
Be first point of contact for customers who have problems or inquiries about a product or service.
Requirements:
Outstanding customer service skills
Excellent verbal and written communication. Candidates must have an Above Average command of the English language.
Computer literate with strong computer typing skills and ability to multi-task.
Ability to work closely with other team members.
Strong analytical, organizational and problem solving skills.
With outstanding communications, presentation and interpersonal skills and enthusiasm, passion and belief.
With or without experience although a Call Center experience is preferred.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
Applicants must be willing to work in Makati City.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions are available.
Skills Required:
Employment type:
Full Time
Salary Range:
Negotiable
Other Information
Degree:
Associate (2 year course)
Experience (year):
Unspecified
Job Location:
Makati - Metropolitan Manila - Philippines
Address:
14 Floor The World Center Building
330 Senator Gil J. Puyat Makati City
Email us your CV at hr@cyberone.ph and we shall contact you for interview schedule upon pre-qualification. Please visit our website at www.cyberone.ph for more details.
How to Evaluate a Job Offer - ( - 02/19/2011) You've spent the last few months answering help wanted ads, visiting recruiters, and networking. You've sent out your resumes and gone on a bunch of interviews. And now the moment you've been waiting for is here.
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