Trying to be part of the lucrative and fastgrowing Call Center industry?
On the rocky road to BPO career success, there’s only two things that matters most - a determined traveller, and the right pair of shoes.
At ONE WORLD LEARNING CENTER INC., we equip you with the right gear to beat the challenges of the distance ahead. Through expert western training and placement in reputed Call Center partners both local and abroad, OWL is able to guarantee both agents and companies a definitive advantage in the BPO Market.
Competitive Edge
One World Learning Center’s competitive edge is the understanding of our Global clients' need surrounding CSAT, churn, and attrition. All principals are customer service advocates who understand the expectations of our Global clients. Each of the principals has worked on the client-side of Learning and Operations within customer service organizations and has driven positive uplift on people.
Why do you need to choose us?
We will provide our clients a strong understanding of their client’s needs as it relates to Global side perspectives.
1. We hired US trainers who had experience in merging gaps between western consumers and the Philippines.
2. We value the importance of providing quality agents
Truth about BPO's: Tough Road Ahead!
The main problem in the BPO industry is the gap between the agent and customer. This gap, whether by communication, culture, or interest hinders the necessary connection that an agent needs to carry out the task at hand.
You’ve heard the horror stories that this gap leads to - low performance ratings, work related stress, and ultimately, discharge from the company. It’s a waste of effort, emotion, and time, and it’s definitely something you don’t want to experience for yourself.
Shoes that Fit the Job, and more importantly, YOU
OWL’s mission is to prevent the earlier said scenario. Agents are trained to step in the western client’s shoes through internationally certified high-calibre BPO standards in both instruction and facilities. By being a part of our program, you will gain deeper understanding, strategic advantage, and appreciation for your job, allowing career opportunities to come to you faster and easier! Best of all, we offer this to you for FREE!
OWL’s team of young, driven, highspirited, and dynamic professionals will ensure that your OWL experience would be a truly fun one! We maintain creativity, interaction, and innovation as fundamental principles of our company, utilizing methods of learning that is suited and made compatible to the modern day Filipino young professional.
